OUR POLICIES

Scope and Application of the Niagara Academy of Tennis Privacy Policy

The Niagara Academy of Tennis Inc. (NAT), privacy policy applies to Personal Information about NAT employees and non-employee persons who interact with NAT, that is collected, used or disclosed by NAT.

• Employees include both past and present employees.
• Non-employee persons include individuals and corporations, who are customers,
  suppliers, job applicants, and internet users who access the NAT website.

The NAT privacy policy applies to the management of Personal Information in any form, whether it be oral, written, or electronic.
NAT reserves the right to amend this privacy policy from time to time.

Exclusions: The privacy policy does not restrict the collection, use or disclosure of the following information:

• Information that is publicly available, such as a person’s name, address, telephone number, email address.
• Business contact information such as name, title, business address, or telephone number of an employee of an organization.

NAT has designated a Privacy Officer to oversee compliance with the privacy policy. The Privacy Officer can be reached at 3373 First Avenue, Vineland, Ontario, L0R 2E0

Purposes for Collection of Personal Information

NAT collects Personal Information for the following purposes:

• For non-employee persons, verifying creditworthiness, completing sales transactions, responding to your requests for products, services and information, better understanding your athletic needs, and including you in marketing programs.
• For employees, processing payroll, administering employee benefits, confirming employment and verifying income for third parties, such as a bank.
• To manage and develop its business and operations, including personnel and employment issues.

Obtaining Consent for Collection, Use or Disclosure of Personal Information:

• NAT will make every effort possible to ensure employees and non-employee persons understand how their Personal Information will be used by NAT.
• NAT will obtain consent, whether implied, as discussed below, or express, before or when it collects or uses Personal Information.
• NAT may collect, use or disclose Personal Information without employees and nonemployees knowledge or consent if required by law to do so.

In general, the use of products and services by a non-employee person, or the acceptance of employment or benefits by an employee, constitutes implied consent for NAT to collect, use, or disclose Personal Information.

An employee or non-employee person may withdraw consent at any time, subject to legal restrictions and reasonable notice. NAT may be contacted for more information regarding the implications of withdrawing consent.

NAT may use or disclose Personal Information without knowledge or consent in the case of an emergency where the life, health or security of an individual is threatened.

NAT may also collect Personal Information from other sources, including credit bureaus, employers or personal references, or other third parties that represent that they have the right to disclose the information.

Limiting Collection, Use, Disclosure and Retention of Personal Information:

• NAT shall limit the collection of Personal Information to that which is necessary for the purposes mentioned above.
• NAT shall not use or disclose Personal Information for purposes other than those for which it was collected, except with the consent of the Person or as required by law.
• NAT shall retain Personal Information only as long as necessary for the fulfillment of the purposes for which it was collected, or as long as is required by law.
• NAT may disclose Personal Information about employees in the following instances: · for personnel and benefits administration.
  · providing references for former employees.
  · where disclosure is required by law.
• NAT shall restrict access to all Personal Information to only those employees whose duties require access for business reasons.
• NAT shall maintain reasonable systems and procedures for Personal Information records retention, and subsequent destruction when no longer needed.
• NAT shall update Personal Information as and when necessary to fulfill the identified purposes.

Security Safeguards:

• NAT shall protect Personal Information against such risks as loss or theft, unauthorized access, copying, modification or destruction, through appropriate security measures, regardless of the format it is held.
• All employees with access to Personal Information shall be required as a condition of employment to maintain strict confidentiality.

Access to Privacy Policy and Personal Information:

• Upon request NAT shall inform an employee or non-employee person of the content, use
  and disclosure of their Personal Information.
• Upon request NAT shall provide access to that information, in addition to making changes to any information that is determined to be inaccurate.
• An employee or non-employee person can access their Personal Information by contacting the NAT Privacy Officer.

Our Commitment
NIAGARA ACADEMY OF TENNIS INC. strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.

Providing Goods and Services to People with Disabilities
NIAGARA ACADEMY OF TENNIS INC. is committed to excellence in serving all customers including people with disabilities and we will carry out our functions and responsibilities in the following areas:
1. Communication
We will communicate with people with disabilities in ways that take into account their disability.
2. Telephone Services
We are committed to providing accessible telephone service to our customers with disabilities. We will communicate over the phone with customers with disabilities in clear and plain language and to speak clearly and slowly.
3. Assistive Devices
We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services. We will ensure that our staff is familiar with various assistive devices that may be used by customers with disabilities while accessing our goods and services.
4. Invoices
We are committed to providing accessible invoices to all of our customers. For this reason, invoices will be available in the following formats upon request: hard copy, large print, email or other as is reasonably possible. We will answer any questions customers may have about the content of an invoice in person, by telephone or by email.
5. Use of Service Animals and Support Persons
We are committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties. We will ensure that all staff is properly trained in how to interact with people with disabilities who are accompanied by a service animal.
We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter our premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.
6. Notice of Temporary Disruption
We will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.
7. Training for Staff
NIAGARA ACADEMY OF TENNIS INC. will provide training to all employees who deal with the public or other third parties on their behalf, and all those who are involved in the development and approvals of customer service policies, practices and procedures. Individuals in the following positions will be trained:
Program Director, Tennis Director, Head Coach and Coaches, Teachers and General Manager, and all managers associated with the preceding listed positions.

Training will be provided within one month after staff commences their duties.

Training will include the following:

• Our policies, practices and procedures relating to the customer service standard. The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
• How to interact and communicate with people with various types of disabilities
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
• What to do if a person with a disability is having difficulty in accessing our goods and services Applicable staff will be trained on policies, practices and procedures that affect the way goods and services are provided to people with disabilities. Staff will be trained on an ongoing basis when changes are made to these policies, practices and procedures.

Feedback Process
The ultimate goal of NIAGARA ACADEMY OF TENNIS INC. is to meet and surpass customer
expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcomed and appreciated. Any complaints will be addressed by the appropriate manager or multiple managers in a timely manner.

Modifications to this or other policies
We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes to this policy will be made before considering the impact on people with disabilities. Any policy of NIAGARA ACADEMY OF TENNIS INC. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Questions about this policy
This policy exists to achieve service excellence to customers with disabilities.
If anyone has a question about this policy, or if the purpose of a policy is not understood, an explanation should be provided by, or referred to the Managing Director of NIAGARA ACADEMY OF TENNIS INC., Ana Delgado. E) adelgado@niagaraacademy.ca

Niagara Academy of Tennis Inc. is committed to the establishment and maintenance of a healthy and safe workplace for the well being of all of its employees.

In fulfilling this commitment, the company will provide and maintain a safe and healthy work environment to the extent of acceptable industry practices and in compliance with legislative requirements. The company will strive to eliminate any foreseeable hazards which may result in damages to property, personal injuries and illnesses.

Niagara Academy of Tennis as an employer and its President are ultimately responsible for worker health and safety. Through prudent management, in combination with active employee involvement, the company will provide the controls necessary to maximize loss prevention and accident avoidance.
All management (including senior management, managers and supervisors) will comply with the company policies and procedures established for the purposes of maintaining a healthy and safe workplace environment.

All supervisors have the responsibility to ensure that safe and healthy work conditions are maintained in their assigned work areas. This includes the protection of visitors and contractors. As well, all employees will perform their jobs safely as prescribed in legislative requirements and according to established company policy and procedures.

Niagara Academy of Tennis will make every reasonable effort to provide a suitable return to work program for every employee who is unable to perform their regular duties following a work related injury or illness.

At Niagara Academy of Tennis, workplace violence and harassment, as defined in (Bill 168) are unwelcome behaviors that have no place in our company. Niagara Academy of Tennis is committed to providing protection for all of our employees against any risks associated with incidents relating to violence and harassment.

It is in the best interest of all parties to participate in an active and consultative manner regarding health and safety matters. Commitment to health and safety by Senior Management, Managers, Supervisors and Workers must form an integral part of this organization.

Signed by:
Lezlie Murch Lezlie Murch, President

Date:
September 11, 2011

At Niagara Academy of Tennis Inc. the health and safety of our employees and contractors is important. Workplace violence and harassment, as defined in (Bill 168), are unwelcome behaviors that have no place in our company.

NAT is committed to providing protection for all of our employees and contractors from illness, injury and risk, and preserving materials, assets and the environment against risks associated with any incident of violence or harassment.

Every effort will be made to identify potential violence and harassment incidents and procedures will be implemented to reduce or control such incidents.

Employees and contractors will be provided training to recognize both violence and harassment issues. Employees and contractors will be provided with training on how to protect themselves and how to report incidents. All managers and supervisors will have responsibilities for investigating and dealing with incidents or complaints regarding violence or harassment as part of their regular duties.
As an organization committed to workplace health and safety, it is important for all of us to value this policy and to fulfill our commitment to it.

Signed by:
Lezlie Murch Lezlie Murch, President

Date:
September 11, 2011